Managed IT
Help desk, monitoring and maintenance for your computers, servers and network, so problems get fixed before they slow you down.
Business
Xonicwave: secure tomorrow
Managed IT and cybersecurity for small businesses. I founded Xonicwave in 2004, and I still run it today.
2004Founded, with no loans
5.0★From 85 Google reviews
92%Client retention
500+Networks managed
Why I started it
Big-company IT for small businesses
Small businesses deserve the same IT and security that big companies take for granted. That’s why I started Xonicwave. I built it to put clients and employees first, with no nickel-and-diming.
Our methods come from my Air Force years: written processes, watching for trouble before it starts, and a plan for when something goes wrong. Clients get to focus on their work while we keep their systems running and protected.
Who we serve
5 to 300 employees
- On-site and remote support in San Diego, Orange County and Los Angeles
- Remote support for businesses across the country
- Law firms and professional services that must meet rules like HIPAA
- A 10% discount for veteran- and military-owned businesses and 501(c)(3) nonprofits
What Xonicwave does
Managed IT and cybersecurity
Cybersecurity
Protection against ransomware, phishing and data theft, with a plan for what to do if something gets through.
Compliance
Help keeping data protected, kept and reported the way your industry’s rules require.
Why I started Xonicwave
Big-company experience for small businesses
After six years as a Computer Security Program Manager in the Air Force, I spent years in enterprise IT consulting. At International Network Services, later part of Lucent Technologies, I led network security and business consulting for Fortune 500 clients. I went on to serve as Consulting Director for two California IT firms, leading teams of up to 25 engineers and consultants.
I kept seeing the same thing: big companies got disciplined, secure IT, and small businesses got whatever was left. In 2004, I started Xonicwave from scratch, with no loans, to change that. It was profitable in its second month, and I built it to put clients and employees first instead of nickel-and-diming them. More than 20 years later, that’s still how we run it.
How we work
Proactive IT, built on process
A managed service provider, or MSP, takes care of a company’s technology for a predictable monthly fee. Instead of calling someone after something breaks, you have a team watching your systems around the clock and fixing problems before they slow you down.
I built Xonicwave’s service around proven ITIL practices: automated monitoring, written procedures, structured incident response and continuous improvement. That discipline comes straight from my Air Force years, where security was about people, process and steady commitment, not just technology.
Clients get a real team they can reach. Our support team responds within 15 minutes during business hours on Gold and Platinum plans, and Titanium clients get support 24/7. A team that responds in minutes, not hours, keeps your people working.
What clients get
Everything a growing business needs
Xonicwave works with businesses of about 5 to 300 employees. We offer on-site and remote support across San Diego, Orange County and Los Angeles, and remote support for businesses across the country.
- Help desk support for your team
- 24/7 monitoring and maintenance of computers, servers and networks
- Cybersecurity against ransomware, phishing and data theft
- Backup and recovery planning
- Compliance support for rules like HIPAA
- Planning and advice so your technology keeps up with your growth
Start with a free review
Find out what you’re really paying for
Many businesses pay too much for IT and still have gaps in their security. Our free IT bill review looks at what you’re paying today, what you’re getting and what’s missing. There’s no obligation, just a clear picture.
Veteran- and military-owned businesses and 501(c)(3) nonprofits receive 10% off managed IT. It’s one small way I give back.
In the news
As featured in
Kaseya
“From Cyber Warfare to MSP Innovation: Xonicwave’s ProfitFuel Success Story”
Case study featuring Chad Moore, CEO and founder of Xonicwave. Read it
San Diego Business Journal
Featured coverage of Chad Moore and Xonicwave
FAQ
Common questions
What does Xonicwave do?
Xonicwave is a managed IT and cybersecurity company founded by Chad Moore in 2004. It provides help desk support, monitoring, cybersecurity, backup and compliance support for small and mid-sized businesses.
Where does Xonicwave provide service?
On-site and remote support in San Diego, Orange County and Los Angeles, and remote support for businesses nationwide.
How fast does Xonicwave respond?
Xonicwave monitors client systems 24/7. Support responds within 15 minutes during business hours on Gold and Platinum plans, and Titanium plans include 24/7 support.
What size businesses does Xonicwave work with?
Businesses with about 5 to 300 employees.
Does Xonicwave offer discounts?
Yes. Veteran- and military-owned businesses and 501(c)(3) nonprofits receive 10% off managed IT.
How do I get started?
Book a free IT bill review, or visit xonicwave.com.
Paying too much for IT?
Xonicwave offers a free IT bill review. Find out what you’re paying for and what you’re missing.